custom-jewelry-faqs

FAQs

Custom Jewelry Process

How does the custom process work?

① Share your idea → ② We create a CAD design → ③ You approve design & quote → ④ Artisan crafting → ⑤ Delivered to you. See our How It Works page for details.

How long does a custom piece take?

Typically 7–10 business days after design approval. Complex designs may take longer—we’ll confirm the timeline upfront.

Can I make changes to the design?

Yes. Unlimited revisions during the design stage. We won’t begin production until you’re happy.

Do I need to know exactly what I want?

Not at all. Whether you have a clear vision or just a starting point, we’ll help you shape it.

Pricing & Payment

How much does custom jewelry cost?

It depends on material, gemstone, and craftsmanship. Options start from $500—we’ll work within your budget.

Is there a design fee?

Yes. A $100 design deposit begins the CAD process. It’s fully credited toward your final order.

What payment methods do you accept?

PayPal. Custom orders require a 50% deposit to start production, with the balance due before shipping.

Materials & Craftsmanship

What materials do you use?

925 sterling silver, 14k gold, 18k gold, natural diamonds, natural gemstones, lab-grown diamonds, lab-grown gemstones, and natural pearls.

Do you work with lab-grown diamonds?

Yes. We believe they offer a more sustainable and accessible path to fine jewelry—same properties as natural diamonds.

Can I use my own stones?

Absolutely. Heirloom stones or ones you’ve sourced yourself—we’ll design a setting around them.

Shipping & Care

How long does shipping take?

Typically 15–25 business days. International shipping available—contact us for a quote.

Do you offer a warranty?

Yes. Lifetime repair service covering craftsmanship defects and normal wear.

Can I return a custom piece?

Custom pieces are final sale. But we offer unlimited revisions during design and lifetime repair after delivery.